Subject to stock availability with suppliers and receipt of payment, requests will be processed within three working days and handed over to a third-party courier company for delivery. Delivery is free for orders over NZD 1,000. For very remote areas not serviced by standard couriers, the Provider will deliver via Post Office or to the nearest town to the User that is accessible by our couriers within their normal routes. In these circumstances, the Provider will be in contact with the User to arrange an alternative address.
The Provider will supply all goods to the delivery company in good order and will ensure that goods arrive at the User’s chosen delivery address in the same good order.
Cancelled orders on the e-commerce facility will be refunded after deduction of a 10% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.
The countdown in terms of the shipping period begins once your payment has been authorised. For credit cards this means that once the bank gives us an authorisation code. For cash deposits and Internet transfers this means once the funds reflect in our bank account. Business days are defined as Mondays to Fridays, excluding public holidays.
If a product goes out of stock, it will reflect as such on the website or will no longer be visible on the website.
We do our best to prevent sales of products that are out of stock, but due to the digital nature of our business the opportunity exists for an item to go out of stock after an order is placed. If you have already ordered the product on the website when it goes out of stock, we’ll let you know. You will then have the option to be refunded or credited for any amount already paid by you, or you can wait until the product comes into stock again.
Tel: 0800 202 808
Email Address: firstname.lastname@example.org
Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to email@example.com